Energy and Grid

Customer Success Manager

The Company

We are partnering with a profitable and fully remote climate tech startup that has developed a Software platform to help renewable energy developers find the most profitable land to build new projects and fast track those installation projects. They are on a mission to help convert the US power grid to 100% fossil-free.

Your Impact (Responsibilities)

As a Customer Success Manager your role will be all about keeping the customer happy! These customers are renewable energy project developers, you will work with their "Development", "Transmission" or "Interconnection" teams. As a Customer Success Manager you will be involved in every interaction our customers have. You will:

  • Customer Engagement and Retention - 60-70%
  • Account Management and Expansion - 30-40%
  • Once customers start using the platform they will have lots of questions and need help getting the most out of it
  • Build long term relationships with the customer base and serve as their trusted technical / product advisor
  • Become an expert in how to use the software and each ISO's interconnection process
  • Own strategies to maintain and increase retention rate
  • Own upselling of all new products and features to current customers
  • Be the point of contact with new customers as we brainstorm, develop and implement new product features

About you

  • Deep knowledge of transmission & interconnection; ability to serve as an advisor on these topics
  • Strong relationship builder and capable of creating long lasting relationships with our customer base
  • Ideally 3+ years of experience in account management, sales, or a similar customer facing role in the utility industry
  • High level of EQ and ability to put yourself in the shoes of a customer (project developer)
  • Excited about influencing the energy transition & accelerating the US’s ability to reach our renewable goals

It's time to apply

Thank you for submitting your application! If we find you a good fit, one of our recruiters will be in touch.

Why work with us?
We have your back. The more people we have working on climate solutions, the better.
We keep your resume on file and will reach out if we have any relevant openings.
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