We are excited to partner with an award-winning climate intelligence company reshaping weather forecasting. This new technology is grounded in decades of research to produce the most trustworthy one-year forecasts. As a venture-backed startup, they are growing rapidly and looking for a curious and motivated Customer Success Manager.

You will be responsible for working with prospects and customers in the agriculture and insurance sector to identify market needs and use cases related to weather-driven planning and decisions. This role involves building deep relationships with customers by understanding their pain points and being an advocate for them, helping them achieve their desired outcome when using the platform, and identifying new product capabilities to deliver relevant insights.

• Play a key role in sales activities and business development by conducting “discovery” processes to understand the customer needs
• Onboard customers to the platform and ensure that customers understand how to gain insights tailored to their business
• Advise customers on how to translate weather data into actionable insights
• Curate and recommend product enhancements that will deliver value to customers
• Work closely with the product and science team to ensure that new features are supporting customer needs
• Work with sales to increase retention prevent churn, build loyalty, and generate account expansion revenue

• Meteorology degree and strong understanding of atmosphere/ocean/climate dynamics
• Familiarity with APIs and geospatial data (e.g. NetCDF, GeoTIFF, GeoJSON, PostGIS)
• 2+ years experience in management consulting, start-up environments, business development, and/or customer-facing roles
• Strong project management skills: Ability to drive outcomes across teams in a timely fashion

Bonus points

• Domain knowledge of agriculture and/or insurance sector a plus